FAQs
Please see below for some of the most common questions we get as well as some useful facts.
Shipping & Orders
Below are some common questions about shipping, orders, returns, and exchanges
Where & how can I order?
We only take orders online. We are unable to take orders via mail or over the phone. If you are unable to place an order due to being outside of our available shipping regions, let us know you are interested via our contact form. We are continuing to work towards opening up our products to additional regions.
How is my order shipped?
Orders in the USA are typically shipped via registered insured USPS, and orders for Canada are shipped via FedEx. Each package requires a signature upon delivery. Packages can take, on average, 1-10 business days for delivery. The tracking number will be provided via email to you upon the date of shipment.
How do I track my order?
Orders shipped after business hours or on weekends are received by the carrier on the following business day. The tracking number will be provided via email to you upon the date of shipment. Once received, it may take 1-2 business days for your tracking number to become active. Delivery dates are not guaranteed and could be missed due to weather, grounded flights, or other unforeseen delays.
How are Aurum® packaged?
When you purchase from us, most Aurum® arrive in a clear protective sleeves for easy and convenient storage. When you order stacks of 100 they will not come with individual sleeves, rather they will be stacked and banded.
What is your return policy?
Our return policy is limited to (5) business days after the date on which you receive the ordered products. For more details, please review our Shipping & Returns Policy.
Do you offer exchanges?
If your Aurum® arrives damaged, we will exchange it for a new, undamaged bill of the same design and weight. Please contact us to initiate an exchange. Exchanges must be requested within five (5) days of purchase.
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary. We can only ship out new product once we receive the damaged or defective product, so we encourage you to send your return via a trackable and insured method.
What should I do in case of defects or issues after the return period has closed?
It is very rare, but if your Aurum® purchase exhibits manufacturer’s defects within one year of the date of purchase from our site, please contact us with photos of the issue. We are unable to replace, exchange, or refund Aurum® due to wear and tear from improper storage.
Products
Below are some common questions about our products
Do you offer International shipping?
While we currently ship within the United States and Canada. Valaurum.com has retail partners listed on their website, some of whom ship internationally. We are currently working on the logistics needed to ship our unique product internationally and hope to ship to international customers soon. If there is a coin store or retailer in your area that you wish carried our products, refer them to Valaurum's wholesale program.
Are Aurum® legal currency?
Some Aurum® are legal tender currency in a specific jurisdiction, while the value of other Aurum® are based on the underlying value of the gold, or their collectibility. All Aurum® bear a legal tender notice, unless the particular product is clearly not a currency.
What is my Aurum® worth?
Different Aurum® are produced for numerous governments and private retailers. These products can have different weights or collectible values. The best place to start when assessing their value is your retailer. You are also welcome to contact us.
Do Aurum® oxidize or tarnish?
Gold is naturally resistant to forming an oxide, also called a tarnish or rust. Additional processes ensure that, unlike other metals, the margins of a gold Aurum® will never show any tarnish. This means that your Aurum® will retain the high sheen and clear color even after years of storage and exposure to air.
Can I retrieve the gold from my Aurum®?
Yes! The precious metals within each Aurum® can be retrieved using standard fire assay techniques. Fire assay is an inexpensive, routine procedure for jewelers and metal refiners, but it should never be attempted by inexperienced metal workers or without the correct tools.
Where does your gold come from?
The manufacturer of all Aurum®, Valaurum, sources gold from the same refineries that the US government uses. All of it is traced conflict free and has an audited chain of custody with a significant proportion of it being recycled gold. We’re actively looking at ways to offer both artisanal gold and fully recycled gold in the future.
I have Aurum® that I want to authenticate. How do I do that?
If you own Aurum® that you would like to authenticate you can reach our team here via this form.
Can I request a custom design?
Yes. Custom designs are fulfilled by the manufacturer of Aurum®, Valaurum. They produce Aurum® for a variety of purposes including commemorative pieces and legal tender. Custom Aurum® are an ideal way to print licensed artwork. Currently, there is a 500g minimum order on custom designs. You can submit an inquiry on Valaurum.com via this form.
